shipping policy

Shipping Policy

Every order, handled with care.

 

Effective Date: January 2025     |     Last Updated: January 2025

All orders are typically processed within 1–2 business days after payment has been successfully confirmed. Orders placed during weekends, bank holidays, or busy promotional periods may require slightly longer processing times. If there is a significant delay with your order, we will always do our best to keep you informed.

We currently deliver across the United Kingdom. Estimated delivery time after dispatch:

•        Standard Delivery:  3–4 business days

Please note that delivery times are estimates and may occasionally vary due to courier delays, weather conditions, or peak seasonal demand.

Shipping costs are calculated at checkout based on the following factors:

•        Delivery location

•        Order size and weight

•        Selected shipping method

From time to time, we may also offer free delivery promotions on selected products or minimum order values.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available. If you have not received tracking details within a reasonable timeframe, please contact our support team and we will be happy to assist you.

Please ensure that all delivery information entered at checkout is accurate and complete. Plant Pot Shop cannot be held responsible for delays, lost parcels, or additional delivery charges caused by incorrect or incomplete address details provided by the customer.

While we work with trusted courier partners, occasional delays can happen outside of our control. If your order has not arrived within the expected timeframe, please contact us and we will investigate the issue with the courier provider as quickly as possible.

We take great care when packaging every order. However, if your item arrives damaged, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include:

•        Your order number

•        Clear photos of the damaged item

•        Photos of the packaging

We will review the issue and arrange a suitable resolution where appropriate.

If delivery is unsuccessful due to customer unavailability or incorrect delivery details, the courier may attempt redelivery or return the parcel to us. Additional shipping charges may apply for re-delivery requests.

At this time, we primarily ship within the United Kingdom. If international shipping becomes available in the future, additional delivery fees, customs charges, and import taxes may apply depending on the destination country.

If you have any questions regarding shipping or delivery, our team is always happy to help.

 

Email:  support@plant-pot.co.uk

Website:  https://plantpot-shop.co.uk

 

 

Plant Pot Shop — Quality Pots for Every Plant, Every Space, Every Style.